anno Terms of Use
We at anno set out these terms to define the relationship between you and our platform when you register an account, deposit funds, or engage in gameplay. By accessing anno, you agree to be bound by these terms and our Privacy PolicyOur platform operates slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), sportsbook coverage (Liga 1, Piala AFF, MotoGP, badminton, esports), and payment integration (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers).
These terms outline your responsibilities as an anno user, our obligations to you, and the conditions under which we operate. We have written these terms to be clear and accessible rather than formulaic. If you have questions about any term, our support team is available to clarify during business hours.
Our services are available only where local law permits. You are responsible for verifying compliance with your own jurisdiction's regulations.
Account opening and user responsibilities on anno
Creating your anno account
When you open an anno account, you provide your email address, create a username and password, and verify your email. This account is personal to you; you may not share credentials, allow others to use your account, or transfer your account to another person. If we detect unauthorized access or account sharing, we may suspend or close your account without refund.
You confirm that you are eligible to use anno under your jurisdiction's applicable law. You are responsible for verifying this before registration. During account setup, we collect your email and registration details. Before you can deposit or play, you must complete KYC (Know Your Customer) verification by submitting a copy of your national ID and a proof-of-address document. Our compliance team reviews submissions during business hours, typically completing verification within one business day.
KYC verification is mandatory on anno
We cannot process deposits or withdrawals without completed KYC. Keep your identity documents current and accurate. If verification fails, we will notify you of the reason; you may resubmit or contact our support team for assistance.
Deposits, balances, and payment on anno
We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer (mobile banking, local payment, online payment, e-wallet). All deposits are processed by our payment partners under their own terms. Once we receive payment confirmation, funds are credited to your anno account balance immediately. Your account balance is displayed in the platform and represents real money available for gameplay.
We do not charge deposit fees. However, your payment provider may charge transaction fees depending on the method. You are responsible for understanding these fees before you deposit. If a deposit fails, contact our support team with your transaction reference. We investigate and resolve failed transactions within standard business timelines.
Gameplay, bets, and outcomes on anno
When you place a bet on anno, you are wagering real money from your account balance. Slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) run on certified random-number generators; all outcomes are random and independent. We publish the RTP (Return to Player) rate for each game in its info panel. This rate indicates the long-term statistical payout to players—it is not a promise of individual outcomes.
Live-dealer games (blackjack, roulette, baccarat, Dragon Tiger) feature real dealers and real cards dealt in real time. Sportsbook bets are settled based on the actual outcomes of real events (Liga 1 fixtures, Piala AFF matches, MotoGP races, etc.). All game outcomes are determined by our systems or live events, not by anno's discretion. We do not manipulate odds or results based on your account history or geography.
We at anno commit to fair gameplay: certified RNG for slots, real dealers for live tables, transparent odds for sportsbook. Every outcome is documented in your account history.
Withdrawals and account payouts
To withdraw from anno, navigate to your Account menu and select Withdraw. Specify the amount you wish to withdraw. Withdrawals are processed to the payment method you used for your original deposit. This policy prevents fraud and ensures clear transaction records. If you wish to use a different withdrawal method, contact our support team to discuss options.
Withdrawals are subject to account verification. If your KYC is incomplete or if we require additional verification for compliance reasons, we may delay withdrawal processing. Digital wallet withdrawals (mobile banking, local payment, online payment, e-wallet) typically complete within hours. Bank transfers (mobile banking, Mandini, local payment, online payment) may take one to two business days depending on your bank's processing time, especially during public holidays like Idul Fitri, Idul Adha, or Nyepi. We process all valid withdrawal requests; delays are typically due to payment provider processing time, not anno.
Our policies and dispute resolution
Bonuses and promotions on anno
We occasionally offer promotional bonuses or welcome offers to new or existing users. Any bonus offer carries specific terms: eligibility requirements, betting conditions, expiry dates, and withdrawal restrictions. We publish full bonus terms in the promotion details. Bonuses are subject to our discretion; we reserve the right to modify, suspend, or withdraw any offer at any time.
All bonuses must be used in accordance with their stated terms. If you violate bonus terms (e.g., use a bonus on restricted games, withdraw before meeting betting requirements), we may forfeit the bonus and any winnings derived from it. Read bonus terms carefully before claiming any offer.
Account suspension and closure
We may suspend or close your anno account if we detect: fraudulent activity, use of multiple accounts, violation of these terms, non-payment of disputed claims, or non-compliance with our verification requirements. If we suspend your account, we will notify you of the reason and any steps you may take to resolve the issue.
When an account is closed, any remaining balance is subject to applicable law and our terms. We may forfeit balances if you have violated our terms, engaged in fraud, or if withdrawal is legally restricted. If you believe your account was closed unfairly, contact our support team to request a review.
Disputes and complaint resolution
If you have a dispute with anno (e.g., a lost bet you believe was incorrect, a withdrawal that failed, a bonus that wasn't credited), contact our support team with details. Provide your account number, the date and time of the incident, and a description of the issue. Our support team will investigate and respond within standard business timelines (typically 24 business hours for initial response).
If you are not satisfied with our resolution, you may escalate your complaint to our compliance team. Provide your original complaint and our response, plus any additional evidence. We will conduct a full review and provide a final response. If you remain unsatisfied after our review process, you may have recourse through your local regulatory authorities or legal system depending on your jurisdiction.
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1
Contact supportInitial step
Email or live chat with your issue details and account number. We respond within 24 business hours.
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2
Receive our responseInvestigation
We investigate and provide our findings and proposed resolution.
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3
Escalate if neededReview
If unsatisfied, request escalation to our compliance team for a final review.
General terms on anno
We reserve the right to modify these terms at any time. We will notify users of material changes via email or in-platform announcement. Continued use of anno after changes become effective constitutes your acceptance of the new terms. We also reserve the right to modify game offerings, withdraw games, change payment methods, or adjust platform features in our discretion.
These terms are governed by the laws applicable to your jurisdiction. All disputes related to anno are subject to applicable law and any mandatory dispute resolution procedures in your jurisdiction. We are not liable for indirect, incidental, or consequential damages arising from your use of anno, including loss of profits or data. Our total liability to you is limited to your account balance at the time of the claim.
Service availability and jurisdiction notice
Service availability
anno's services are available only where local law permits. We do not determine which jurisdictions are legal or illegal for online gaming; this responsibility rests with each user. Our platform is designed to operate globally within applicable legal frameworks. Users access anno at their own discretion and bear full responsibility for verifying that their access complies with their jurisdiction's laws and regulations. We monitor legal developments in key markets and adjust service availability accordingly, but we cannot provide legal advice or guarantee that access is lawful in any specific location. If you are unsure whether online gaming is permitted in your jurisdiction, consult local legal counsel or regulatory authorities before opening an account or depositing funds. anno reserves the right to restrict or suspend services in jurisdictions where we determine legal compliance is not possible or where we receive direction from regulators to cease operations.
Account eligibility
All users must meet eligibility requirements set by applicable law in their jurisdiction. We do not impose a specific age requirement independent of local law; instead, we require that users comply with the minimum age or eligibility criteria established by their own jurisdiction's regulations. During account registration, you confirm that you meet all legal requirements to access anno in your location. Our KYC (Know Your Customer) verification process checks identity documents against your provided information to confirm eligibility and prevent fraud. If verification reveals that you do not meet eligibility criteria, we will decline account activation or suspend access. Account eligibility is determined at the time of registration and may be reassessed during any verification process. Users who misrepresent their eligibility or attempt to circumvent verification controls may have their accounts permanently closed and funds forfeited in accordance with these terms.
Local-law responsibility
Users are entirely responsible for understanding and complying with the laws of their own jurisdiction before accessing anno. Online gaming regulations vary widely across countries, regions, and local authorities. Some jurisdictions permit online gaming with specific licenses; others prohibit it entirely; still others regulate it through specific legal frameworks. anno does not provide legal advice and cannot determine whether your access is lawful in your specific location. Before opening an account, depositing funds, or engaging in any gameplay on anno, you must verify that online gaming platforms are permitted under your local law. Failure to comply with applicable regulations is your responsibility, not anno's. We provide jurisdiction-restricted framing in our terms and policies, but we cannot guarantee that your use of anno is legal in your location. If you are uncertain about your jurisdiction's laws, consult local legal counsel or regulatory authorities. By using anno, you acknowledge that you have reviewed and accepted these terms and the jurisdiction notice provided herein.
Data and privacy scope
We collect personal data as part of account registration, verification, and gameplay. Our Privacy Policy sets out the full scope of what data we collect, how we use it, and how we protect it. During KYC verification, we collect and store copies of your national ID, proof of address, and payment method information. This data is used to verify your identity, prevent fraud, comply with anti-money-laundering regulations, and manage your account. We retain verification documents for the duration of your account and for a period after account closure as required by law. Your gameplay data (bets placed, results, account balance history) is logged for account management, dispute resolution, and regulatory reporting. Payment information is processed by our payment partners under their own privacy and security standards. We do not sell personal data to third parties. We may disclose data to regulators, law enforcement, or legal counsel if required by law. Our servers and data systems employ industry-standard encryption and security practices to protect your information. You have the right to request a copy of your personal data or request deletion in accordance with applicable privacy law. Contact our support team via email to exercise these rights.
Contact for legal inquiries
Users with questions about legal compliance, jurisdiction restrictions, or regulatory matters can contact anno's support team via email or live chat. Our support team is available during business hours (roughly 10 AM to midnight Jakarta time, Monday to Sunday) and provides responses in English. For legal inquiries, provide detailed information about your question and your jurisdiction, and we will escalate your inquiry to our compliance team. Response times vary depending on inquiry complexity; straightforward questions typically receive a response within 24 business hours. We cannot provide legal advice and recommend that users consult local legal counsel or regulatory authorities for jurisdictional questions. For complaints or disputes involving anno's services, users may contact our support team via the contact channels listed above. If you believe anno has violated your rights or applicable law, you may have recourse through your local regulatory authorities or legal system. We maintain records of all support inquiries and will provide documentation of our response if requested for regulatory or legal purposes.