anno Casino & Sportsbook Data Care

This page describes what we collect when you use anno and how we keep that data protected. We at anno handle your personal information carefully. We collect only what is necessary to run our platform, verify your identity, process payments, and comply with applicable law.

Our data practices are straightforward: we collect your email and account details during registration, your ID and proof of address during KYC verification, and your payment information when you fund your account or withdraw winnings. We use this data to manage your account, prevent fraud, and meet legal obligations. We do not sell your data to third parties or use it for marketing without your consent.

This policy outlines our data collection practices, how we protect your information, and what rights you have under applicable law.

What data we collect on anno

Account registration and profile data

When you open an anno account, we collect your email address, chosen username, password, and basic profile information (name, date of birth). This data is required to set up your account and allow you to log in. We also record the date and time you created your account, your IP address at registration, and your preferred language and timezone settings.

Your password is encrypted and stored securely. We never store your password in plain text. When you log in, we verify your credentials against the encrypted version. If you forget your password, we send you a secure reset link via email.

Identity verification (KYC) documents

Before you can deposit funds or play for real money on anno, we collect copies of your national ID and a proof-of-address document (utility bill, bank statement, or government letter dated within three months). We store these documents securely and use them only to verify your identity and prevent fraud. Our compliance team reviews these documents during business hours and typically completes verification within one business day.

We retain your verification documents for the duration of your account and for a period after closure as required by anti-money-laundering law. We do not share these documents with third parties except as required by law (e.g., regulatory authorities or law enforcement).

Payment and transaction data

When you deposit or withdraw on anno, we collect payment method information: your DANA, e-wallet, mobile banking, or local payment account details, or your bank account number (online payment, e-wallet, mobile banking, local payment). We record the amount, date, time, and status of each transaction. We also store the payment provider's confirmation code and any reference numbers.

We use this data to process your deposits and withdrawals, reconcile transactions, and investigate disputes. We do not store full payment credentials (e.g., card numbers or complete bank account details); instead, we tokenize this information so our payment processors can handle settlements securely. Payment data is retained for the period required by anti-money-laundering law (typically five to seven years) and then securely deleted.

Gameplay and account activity data

We record every game you play on anno: which slots you access (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), which live-dealer tables you join (blackjack, roulette, baccarat, Dragon Tiger), and which sportsbook events you bet on (Liga 1, Piala AFF, MotoGP, badminton, Mobile Legends, Free Fire, PUBG Mobile). We log your bet amounts, game outcomes, and account balance before and after each session.

We use this data for account management, dispute resolution, fraud detection, and regulatory reporting. If you report a problem with a game or ask about a transaction, we review your activity logs to investigate. We also use aggregated, anonymised gameplay data to understand user trends and improve our platform.

Communication and support data

When you contact our support team via email or live chat, we record your messages, our responses, and any attachments or documents you send. We keep these records to document support interactions, resolve disputes, and improve our service. You can request a copy of your support history at any time by contacting us.

We collect data only for legitimate purposes: account management, fraud prevention, legal compliance, and service improvement. We never sell your data or use it for marketing without your explicit consent.

Our privacy practices and your rights

How we use your data

We use the data we collect for the following purposes:

• Account management: We use your email, password, and profile information to create and manage your anno account, allow you to log in, and reset your credentials if needed.
• Verification and compliance: We use your ID and proof of address to verify your identity (KYC), comply with anti-money-laundering law, and prevent fraud and account takeover.
• Payment processing: We use payment information to process your deposits and withdrawals, reconcile transactions, and investigate payment disputes.
• Service delivery: We use gameplay and activity logs to deliver the anno service, track your account balance, settle game outcomes, and investigate technical issues.
• Legal compliance: We use your data to meet legal and regulatory obligations, respond to lawful requests from authorities, and defend against legal claims.
• Service improvement: We use aggregated, anonymised data to understand user behaviour, identify trends, and improve our platform's features and performance.

Data security and storage

We store your data on secure servers located in multiple jurisdictions. Our servers may sit outside your home jurisdiction. All data is encrypted at rest using AES-256 encryption and encrypted in transit using TLS/SSL. Access to your data is restricted to anno employees and contractors who need it to perform their roles, and all such personnel are required to keep your data confidential.

We maintain security policies, conduct regular security audits, and respond to suspected breaches immediately. If we discover that your data has been compromised, we will notify you in accordance with applicable law. Despite our efforts, no security system is completely secure; we cannot guarantee that your data will never be accessed by unauthorised parties.

Third parties and data sharing

We may share your data with third parties only in the following circumstances:

• Payment processors: We share payment information with our payment partners (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and participating banks) to process deposits and withdrawals.
• Regulatory and law enforcement: We share data with regulators, tax authorities, and law enforcement when required by law or court order.
• Service providers: We may share data with contractors who provide services on our behalf (e.g., data hosting, customer support, fraud detection), who are bound by confidentiality agreements.
• Consent: We may share data when you explicitly consent, such as when you authorise a third party to access your account.

We do not sell your data to advertisers, marketers, or other third parties. We do not combine your anno data with data from other sources to create a profile for advertising purposes.

Cookies and tracking

Our website and app use cookies to remember your login status, store your language and timezone preferences, and track website performance. We also use cookies to prevent fraud and detect suspicious activity. These cookies are essential to the operation of anno and do not require separate consent.

You can control cookie settings in your browser or app settings. Disabling cookies may affect your ability to use anno; for example, you may need to log in repeatedly if session cookies are disabled.

Your rights and data requests

You have the right to access, correct, and delete your personal data subject to applicable law. To exercise these rights, contact our support team via email with a clear request. Provide your account details so we can verify your identity. We will respond within the timeframe specified by applicable law (typically 30 days for data access requests).

We may decline requests if they are frivolous, vexatious, or would compromise the privacy or security of others. We also may decline to delete data if we are required to retain it by law (e.g., anti-money-laundering requirements, dispute resolution, tax law).

Data retention and deletion

We retain your data only for as long as necessary to provide anno's service and meet legal obligations. When you close your anno account, we delete or anonymise most personal data within 90 days, except data we are required to retain by law.

Anti-money-laundering law requires us to retain transaction records and KYC documents for a minimum period (typically five to seven years after the transaction or account closure). We cannot delete this data even if you request deletion. After the legal retention period expires, we securely delete the data.

Contact us about your data

If you have questions about our privacy practices, want to request your data, or believe we have mishandled your information, contact our support team via email. Our support team is available during business hours (roughly 10 AM to midnight Jakarta time) and provides responses in English. For data access requests, provide your account email and a clear description of what you need. We will respond within 30 days or the timeframe specified by applicable law in your jurisdiction.