anno Casino & Sportsbook Platform
We at anno operate an online gaming and sportsbook platform available to users in jurisdictions where local law permits. Our service spans slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), sportsbook coverage (Liga 1, Piala AFF, MotoGP, badminton, esports including Mobile Legends and Free Fire), and regional payment integration (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian bank transfers).
This page outlines what we do, how we operate, and what you can expect when you use anno. We focus on transparency: our account setup process, payment security, withdrawal procedures, and customer support are structured to be clear and straightforward. All services are available only where applicable law permits, and users are responsible for verifying compliance with their own jurisdiction's regulations.
We keep our policies consistent across our platform to ensure fair treatment for all account holders.
What we offer on anno
Our platform is structured around three main product categories. Slots represent roughly non-specific info of daily engagement on anno and include Aviator (a crash-style game), Sweet Bonanza (cluster-pay mechanics), Gates of Olympus (6×5 grid), Fortune Tiger (Asian-themed), and Mahjong Ways (tile-based). All slot games run on certified random-number generators and publish transparent RTP (Return to Player) rates.
Live-dealer tables form our second category. We host blackjack, roulette, baccarat, and Dragon Tiger across multiple studios with real dealers and multi-camera setups. Users can join tables in real time, place bets, and interact with dealers during gameplay.
Our sportsbook covers football tournaments (Liga 1, Piala AFF, Champions League, Premier League), motorsport (MotoGP), badminton, and esports markets (Mobile Legends Professional League, Free Fire, PUBG Mobile). Odds and fixtures are updated continuously during live events. Users in Jakarta, Surabaya, Bandung, Medan, and Semarang can access all these markets subject to local law.
Our commitment to anno users
We are committed to maintaining a secure, fair, and transparent platform. Every game on anno uses certified random-number generators, RTP rates are disclosed in game information panels, and account verification (KYC) protects both users and our platform from fraud.
Our support team is available during business hours across email, live chat, and phone. We respond to account issues, payment questions, and gameplay clarifications in English. Response windows vary by inquiry type but typically fall within 24 business hours.
anno services are jurisdiction-restricted
We offer our platform only where local law permits. Users must verify compliance with their own jurisdiction's regulations. We do not operate in jurisdictions where online gaming is prohibited.
How anno operates: account setup and payment
Getting started with an anno account
Account creation on anno begins with email registration. Provide your email address, create a username and password, and verify your email via the link we send. Your account activates immediately, though gameplay requires funding and identity verification (KYC).
KYC verification requires a copy of your national ID and a proof-of-address document (utility bill or bank statement from the last three months). Our compliance team reviews submissions during business hours, typically completing verification within one business day. Once verified, your account is fully active for deposits, gameplay, and withdrawals.
Payment methods and deposit processing
We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer (mobile banking, local payment, online payment, e-wallet). All deposit methods are integrated directly into the anno platform. Digital wallets typically process deposits within minutes; bank transfers may take longer depending on your bank's processing time, especially during public holidays like Idul Fitri or Nyepi.
Your account balance is displayed in the top-right corner of the platform at all times. Deposits are credited immediately upon successful payment confirmation. You can switch between any game on anno (slots, live dealer, sportsbook) without withdrawing; your balance follows you across all game types.
We at anno believe that transparency builds trust. Every game displays its RTP, every payout is calculated instantly, and every support inquiry receives a documented response.
Withdrawal and account security
Withdrawals on anno are processed to the same payment method you used for deposit. This policy prevents fraud and ensures clear transaction records. To initiate a withdrawal, navigate to your Account menu and select Withdraw. Specify the amount, and we process your request during standard business hours.
Digital wallet withdrawals typically complete within hours. Bank transfers may take one to two business days depending on your bank and any holiday delays. All withdrawals are subject to account verification; unverified accounts cannot withdraw funds.
Our approach to customer support
We provide customer support in English via email, live chat (during peak hours, roughly 10 AM to midnight Jakarta time), and phone. Our support team handles account issues (password reset, KYC status, withdrawal delays), payment inquiries, gameplay questions, and technical problems.
- Email support: Response within 24 business hours.
- Live chat: Available during peak hours; typical response within minutes.
- Account recovery: If you lose access, provide your registered email and identity proof. We verify and restore access within one business day.
- Payment disputes: Contact us with transaction details; we investigate and resolve within standard timelines.
Why users choose anno
Users select anno for several reasons. Our game library is diverse—whether you prefer slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live dealer interaction, or sportsbook events (Liga 1, Piala AFF, MotoGP, Mobile Legends, Free Fire), anno serves all preferences on a single platform.
Payment convenience is another factor. We integrate local Indonesian payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) directly into the platform, so users don't need international cards or complex transfers. Deposits and withdrawals use familiar, trusted payment providers.
Transparency matters to our users. We publish RTP rates for all games, clearly explain withdrawal timelines, and respond to support inquiries within documented windows. There are no hidden fees or surprise policy changes on anno.
Jurisdiction and legal responsibility
anno's services are available only where local law permits. Users are solely responsible for verifying that access to anno and its games comply with the laws and regulations of their jurisdiction. We do not offer services in jurisdictions where they are prohibited. If you have questions about the legal status of online gaming in your region, contact our support team or review your local legal framework before opening an account.
Legal and jurisdiction information
Service availability
anno's services are available only where local law permits. We do not determine which jurisdictions are legal or illegal for online gaming; this is the responsibility of each user. Our platform is designed to operate globally within applicable legal frameworks. Users access anno at their own discretion and are responsible for verifying that their access complies with their own jurisdiction's laws and regulations. We monitor legal developments in key markets and adjust service availability accordingly, but we cannot provide legal advice or guarantee that access is lawful in any specific location. If you are unsure whether online gaming is permitted in your jurisdiction, consult local legal counsel or regulatory authorities before opening an account or depositing funds. anno reserves the right to restrict or suspend services in jurisdictions where we determine legal compliance is not possible.
Account eligibility
All users must meet eligibility requirements set by applicable law in their jurisdiction. We do not impose a specific age requirement independent of local law; instead, we require that users comply with the minimum age or eligibility criteria established by their own jurisdiction's regulations. During account registration, you confirm that you meet all legal requirements to access anno in your location. Our KYC (Know Your Customer) verification process checks identity documents against your provided information to confirm eligibility and prevent fraud. If verification reveals that you do not meet eligibility criteria, we will decline account activation or suspend access. Account eligibility is determined at the time of registration and may be reassessed during any verification process. Users who misrepresent their eligibility or attempt to circumvent verification controls may have their accounts permanently closed and funds forfeited in accordance with our terms.
Local-law responsibility
Users are entirely responsible for understanding and complying with the laws of their own jurisdiction before accessing anno. Online gaming regulations vary widely across countries, regions, and local authorities. Some jurisdictions permit online gaming with specific licenses; others prohibit it entirely; still others regulate it through specific legal frameworks. anno does not provide legal advice and cannot determine whether your access is lawful in your specific location. Before opening an account, depositing funds, or engaging in any gameplay on anno, you must verify that online gaming platforms are permitted under your local law. Failure to comply with applicable regulations is your responsibility, not anno's. We provide jurisdiction-restricted framing in our terms and policies, but we cannot guarantee that your use of anno is legal in your location. If you are uncertain about your jurisdiction's laws, consult local legal counsel or regulatory authorities.
Data and privacy scope
We collect personal data as part of account registration, verification, and gameplay. Our Privacy Policy sets out the full scope of what data we collect, how we use it, and how we protect it. During KYC verification, we collect and store copies of your national ID, proof of address, and payment method information. This data is used to verify your identity, prevent fraud, comply with anti-money-laundering regulations, and manage your account. We retain verification documents for the duration of your account and for a period after account closure as required by law. Your gameplay data (bets placed, results, account balance history) is logged for account management, dispute resolution, and regulatory reporting. Payment information is processed by our payment partners under their own privacy and security standards. We do not sell personal data to third parties. We may disclose data to regulators, law enforcement, or legal counsel if required by law. Our servers and data systems employ industry-standard encryption and security practices to protect your information. You have the right to request a copy of your personal data or request deletion in accordance with applicable privacy law. Contact our support team to exercise these rights.
Contact for legal inquiries
Users with questions about legal compliance, jurisdiction restrictions, or regulatory matters can contact anno's support team via email or live chat. Our support team is available during business hours (roughly 10 AM to midnight Jakarta time, Monday to Sunday) and provides responses in English. For legal inquiries, provide detailed information about your question and your jurisdiction, and we will escalate your inquiry to our compliance team. Response times vary depending on inquiry complexity; straightforward questions typically receive a response within 24 business hours. We cannot provide legal advice and recommend that users consult local legal counsel or regulatory authorities for jurisdictional questions. For complaints or disputes involving anno's services, users may contact our support team via the contact channels listed in our Terms and ConditionsIf you believe anno has violated your rights or applicable law, you may have recourse through your local regulatory authorities or legal system.