anno Account & Payment FAQ

To deposit via local payment, online payment, or e-wallet, log in to anno and go to the deposit page. Select your payment method (mobile banking, local payment, or online payment), enter the deposit amount, and click "Continue." You will be redirected to your e-wallet app (or the app will open automatically). Confirm the payment in your e-wallet. Once confirmed, the funds appear in your anno account within seconds to a few minutes. You can then start playing slots, live-dealer tables, sportsbook, or esports. e-wallet, mobile banking, and local payment accept deposits from verified personal accounts; you cannot deposit on behalf of another person. Each transaction is recorded in both your anno account and your e-wallet statement for transparency.

Yes. We support direct bank transfer via online payment, e-wallet, mobile banking, and local payment. To deposit by bank transfer, go to the deposit page and select "Bank Transfer." Choose your bank (online payment, e-wallet, mobile banking, or local payment), and we will display anno's receiving bank account details. Transfer the deposit amount from your personal bank account to the account number shown. Use your anno username or account number as the transfer reference so we can match your payment to your account. Transfers typically complete within one to four business hours, depending on your bank and the time of day. For deposits during business hours (roughly 10 AM to midnight Jakarta time), we usually credit funds within a few hours. Weekend and holiday deposits may take longer; transfers during Idul Fitri, Idul Adha, Imlek, or Nyepi may be delayed by one or more business days.

Cashback offers vary by promotion and are announced in anno's account dashboard under "Promotions" or "Offers." Typical cashback promotions reward you with a percentage of net losses incurred during a specified week (usually Monday through Sunday). For example, if an active promotion offers cashback, we calculate your net gameplay loss for the week and credit a percentage of that amount as bonus funds on the following Monday. Cashback is credited as bonus balance, which may have playthrough requirements before you can withdraw it. Check the specific terms of any active promotion for exact percentages, eligible games, and withdrawal conditions. Cashback promotions are subject to change; we announce updates in your account dashboard.

Contact our support team via email or live chat during business hours (roughly 10 AM to midnight Jakarta time, Monday to Sunday). Describe your issue, include your anno username, and provide any relevant details (transaction date, payment method, game name). Our team responds in English and aims to address most inquiries within 24 business hours. For urgent account security issues (unauthorized access, suspected fraud), contact support immediately and provide as much detail as possible. For payment disputes, provide your transaction ID and the date of the payment. For technical issues, describe the browser or device you are using and the specific error message you received. Keep your support ticket number and our responses for your records.

We collect your personal, identity, and financial data during registration, verification, and gameplay. Your data is encrypted and stored on secure servers. We use your data to verify your identity, comply with anti-money-laundering regulations, manage your account, process payments, and improve our service. We do not sell personal data to third parties. We may disclose data to regulators, tax authorities, or law enforcement if required by law. Your KYC documents (ID and proof of address) are retained for the duration of your account and for periods required by law (typically five to seven years after account closure). You can request a copy of your personal data or request deletion in accordance with applicable privacy law by contacting our support team. See our Privacy Policy for the full scope of data handling practices.

Before you play on anno, read our Terms of Use to understand your rights and responsibilities. Specifically, review the sections on account eligibility, gameplay terms, bonus conditions, and dispute resolution. For slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), understand the return-to-player (RTP) rate and volatility. For live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), learn the basic rules of each game; our platform provides in-game help. For sportsbook betting (Liga 1, Piala Indonesia, Piala AFF, Champions League, MotoGP, badminton), review betting rules and settlement conditions. For esports (Mobile Legends, Free Fire, PUBG Mobile), understand match types and odds. Never bet more than you can afford to lose, and remember that our services are available only where local law permits.

anno hosts scheduled slot tournaments and live-dealer leaderboard events throughout the week. Tournaments are displayed in your account dashboard under "Events" or "Tournaments." To participate, simply play eligible games during the tournament period (e.g., Monday through Sunday for a weekly event). Your gameplay contributions (bets and wins) are tracked on the leaderboard in real time. Top finishers receive bonus funds or prize rewards according to the tournament rules. Tournaments reset weekly on Monday. Tournament schedules are published in advance, and we announce major tournaments via email and in-app notifications. Participation is optional; you do not need to sign up separately. All verified account holders are automatically eligible to compete.

If you believe a game result is incorrect or a bet was settled incorrectly, contact our support team immediately with your account username, the date and time of the disputed bet, the game name, and a description of the issue. Provide any screenshots that show the disputed result. Our team will review the game logs and settlement records in our database and respond within 24 business hours. For live-dealer games, we may review the video recording of the session. For slot or esports bets, we will verify the settlement rules and the result recorded in our system. If we determine an error occurred, we will correct your account balance. If settlement was correct according to our terms, we will explain the rules and the result. Disputes are resolved based on game logs and our terms; we do not override correct settlements based on user disagreement with a rule.

Yes. You can close your anno account and withdraw your remaining balance at any time. To close your account, contact our support team and request account closure. Once closed, your account cannot be reopened; you would need to register a new account to resume playing. Before closure, you may withdraw your remaining balance via your registered payment method (online payment, e-wallet, mobile banking, local payment, or bank transfer). Withdrawals are processed within one to four business hours for e-wallets and one to two business days for bank transfers. Withdrawals during weekends or holidays (Idul Fitri, Idul Adha, Imlek, Nyepi) may be delayed. Any pending bonus funds may be forfeited upon account closure if playthrough requirements are not met. Account closure is permanent and irreversible; we do not recover closed accounts.

If you suspect unauthorized access, change your password immediately and contact our support team at once. Describe the suspicious activity (unfamiliar bets, unauthorized withdrawals, login notifications from unknown devices) and provide the dates and details. Our security team will review your account logs and verify all recent transactions. If we confirm unauthorized access, we will reverse fraudulent transactions and restore your balance. Do not use your account again until we confirm it is secure. Enable two-factor authentication (2FA) if available; this adds a second verification step when logging in from a new device. Never share your password, username, or verification codes with anyone. Use a strong, unique password and avoid public WiFi networks when accessing your account. Report any phishing emails or suspicious messages claiming to be from anno to our support team immediately.

anno's services are available only where local law permits. We do not claim a license or approval from any specific government or regulator. Users are solely responsible for verifying that online gaming is permitted in their jurisdiction before opening an account. If we determine that you are accessing anno from a prohibited jurisdiction, we may block your account and restrict your balance. See our Legal Notice for a full explanation of jurisdiction restrictions, your responsibilities, and account eligibility requirements. If you have questions about the legal status of online gaming in your location, consult local legal counsel or contact regulatory authorities in your area. We do not provide legal advice. By using anno, you confirm that you have verified compliance with your jurisdiction's laws and accept full responsibility for your use.

After you register on anno, you must complete KYC (Know Your Customer) verification before you can deposit or play. To verify, log in and upload a clear, readable copy of your national ID (front and back) and proof of address (utility bill, bank statement, or rental agreement, dated within the last three months). Ensure all information matches your registration details. Our verification team reviews documents during business hours, typically completing verification within one business day. Verification is required to comply with anti-money-laundering regulations, confirm your identity, and ensure you meet eligibility requirements for your jurisdiction. Without completed verification, you cannot deposit funds. If documents are unclear or information does not match, we will request resubmission. If verification cannot be completed, we will explain why and discuss next steps.